Electric Bike and Battery Warranty Policy and Disclaimer

* Colorado E Bikes aka DLM Distributing LLC is committed to 100% Customer satisfaction. When purchasing from us the buyer agrees to the terms in this disclaimer waiver. In the event that you purchase an electric bicycle or lithium battery and want to return the product/s, you have 10 days from receiving the shipment to contact us. The customer is responsible for any return shipping costs. All returned items must be in good working condition with no damages. All returned batteries are required to follow proper shipping procedures. Never can a damaged battery be shipped back.  Even if you insure your shipment a Shipping Agency may refuse to pay for any damages if the shipment was not properly packaged according to their standard. The customer is responsible complying with all laws, rules and shipping regulations batteries. We do not warranty damaged batteries or electric bikes due to abuse, accident or weather damage and reserve the right to make such determination. We carefully inspect any returned items. Colorado E Bikes will assist with factory warranty issues and will follow the warranty that is offered from each individual manufacturer.  Any regular bicycle maintenance can be done at Colorado E Bikes. Colorado E Bikes does not cover theft or vandalism. Safety is a primary focus of our company. The buyer agrees to read the safety instructions included in their manuals and understand the safety risks associated with electric bicycles and lithium battery packs. The buyer accepts all responsibility and risk of this electric bike or battery pack and understands it’s a machine that needs maintenance and care. Our electric bicycles are sold “As-Is” in new working order. The buyer must inspect the bike upon delivery and read the instructions before riding. The buyer accepts the risks and responsibility associated with owning and riding their electric bike. We advise the buyer to wear a helmet at all times, use lights for night time riding, and to follow all traffic laws. The buyer agrees to treat their electric bicycle with respect and care. This is a legal binding contract which supersedes any other agreements or representations by or between the parties and is a release of liability. I understand and agree with the terms of this assumption of risk indemnification, but is not intended to assert any claims or defense which are prohibited by law. The buyer is responsible for following any and all electric bike laws in their area. The buyer agrees that Colorado E Bikes, is not responsible for injuries due to negligence or hereby any other reason why the person riding the electric bike was injured. By reading this waiver the buyer understands this waiver is a legal document that puts the risk and legal liability solely on the buyer and any future riders. Colorado E Bikes cannot oversee and supervise safety and proper usage of this electric bike therefore not held responsible for any actions of the buyer and future riders. Battery packs and electric bikes to include all parts are not warranted in the event of a crash. The buyer agrees to waive their right to file suit against Colorado E Bikes aka DLM Distributing LLC for any reason to include the event of an injury or damages of any kind to the buyer or future riders. The buyer acknowledges filing suit will result in a counter suit from us. The buyer agrees anyone with serious medical conditions should not ride the electric bike. The buyer agrees to not ride in significant rain or snow. The buyer agrees not to ride off road in unauthorized areas, or perform any stunts. Do not use any solvents on the bike frame. The buyer understands that any riders must be at least 18 years of age to ride per state of Colorado or Federal law. The buyer agrees not to tamper with any electrical components of the bike; doing so will void the warranty. For safety reasons do not allow anyone over 250 pounds to ride this standard bike. Failure to do so could result in the collapse of the frame or burnt out motor. The buyer agrees not to change the voltage level or tamper with the battery. Doing so can result in a short circuit or fire. The buyer agrees that Colorado E Bikes, aka DLM Distributing LLC is not liable in the event of any kind of battery failure while riding. The battery and charger were tested before being sold to the customer and are in good working order. The battery can get a max distance on a battery charge if the throttle is used sparingly and the rider pedals along with the motor. The buyer has looked at the battery distance chart included in the instructions and understands the distance and speed capabilities of the bike. The buyer understands the bike will need adjustments to their suitability. Many different factors such as road surface, wind, tires, and weight of the rider help determine the battery range. This electric bike is assembled in the U.S. and includes foreign made parts. Each electric bicycle is inspected and test ridden by the company to ensure safety. Colorado E Bikes uses PayPal for secure online money transactions. We do not have, or hold, any financial information of our customers. The buyer agrees not to copy or modify our electric bicycle design for any reason, or give the design to a third party to copy. This will result in a lawsuit from us. By state and federal law electric bicycles have the same legal rights as regular bicycles only if the electric bike is fewer than 750 watts. The buyer agrees to obey the federal electric bike speed limit of 20 mph and all traffic laws. The buyer agrees to comply with all electric bike laws while riding. The buyer agrees Colorado E Bikes is not liable in the event the buyer and or any future riders break the law.  It is recommended to carry the state and federal electric bike laws with you. This will clear up any confusion with the authorities if you are stopped. The buyer has read this waiver and fully understands and agrees with all the provisions in this waiver and instructions included with this electric bike before purchasing. The buyer agrees to ride safely and take good care of their battery pack.

When your shipment arrives, please check carefully your shipment for any visible damage before signing the delivery. Any visible damage should be reported right away.

 Email us if you have any questions coloradoebikes@qwestoffice.net